About Us / Case Studies
Case Studies
How we've helped businesses across the South East get more from their IT.
Temple Legal Protection
Legal expense insurance · Guildford
Based in Guildford, Temple has been a client for a number of years. With an enviable reputation as leaders in the field of legal expense insurance, Temple relies on cutting edge IT to give clients the support they need.
An expanding firm, Temple has grown significantly and we have been on hand to smooth the way by providing top class IT support.
Case study
How we helped Temple Legal Protection
At the outset
From the initial installation of hardware and software at Temple's original Guildford office, we have worked alongside the company as its in-house IT support. As Temple grew we built a network, installed antivirus protection, created back up procedures, trained staff and set up remote access so staff could work away from the office.
The challenge
Temple staff were working from an old building with no IT cabling, so most computers were connected wirelessly. With a move to a new, modern building on the horizon, Temple wanted full network cabling for high speed network performance - and asked us to manage the IT move.
The tasks at hand
Temple also asked us to help staff benefit from remote working via mobile phones. Handsets now provide email and internet access on the move, fully integrated with office PCs so that once an email is updated on the phone, the office PC updates automatically.
The outcome
The move was successful and trouble free, and Temple now boasts up to the minute, fully integrated IT systems that help keep the company ahead of the game - so it can focus on giving clients outstanding legal service, secure in the knowledge that its IT is in safe hands.
Cherry Trees
Children's respite care charity · East Clandon
Cherry Trees provides professional respite care for children and young people with disabilities. Set in the peaceful village of East Clandon, near Guildford, it provides a high-quality service within a relaxed and caring setting.
Founded in 1980 by a group of parents and doctors, Cherry Trees has become a lifeline for the families of more than 100 children and young people who are regularly cared for there.
Case study
How we helped Cherry Trees
At the outset
All IT support at Cherry Trees had been provided by an enthusiastic and knowledgeable volunteer. With ever-increasing demands on IT and Internet services, the volunteer's availability no longer met the charity's business needs.
The challenge
Cherry Trees needed a support organisation with a Helpdesk to assist users with day to day problems, provide onsite support, and give advice on selecting and supplying IT equipment and services. We were selected for our ability to provide all of this at a cost-effective price.
The tasks at hand
Once appointed, we fully documented the environment so any member of the Helpdesk team could answer calls from day one - and all calls have since been answered in a timely and efficient manner. After several months we replaced several aging PCs and installed a new server.
The outcome
Cherry Trees now has an IT support function that precisely fits its requirements: Helpdesk support during the day, on-call engineers for onsite visits, and advice, guidance and procurement of products.